FAQ

At Arvizu Art, we strive to make your shopping experience as seamless as possible. Therefore, we accept a variety of payment methods to suit your needs. You can pay for your purchases using major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for a secure and convenient transaction process. For customers who prefer digital wallets, we support Apple Pay and Google Pay as well. Rest assured, all your transactions are safeguarded with our secure payment gateway to ensure your financial information is protected at all times.

Prints: At Arvizu Art, we strive to ensure complete satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return within 30 days of receiving your items. To initiate a return, please contact our customer service team with your order details. Returned items must be in their original condition and packaging to qualify for a refund. Custom prints, due to their personalized nature, are not eligible for returns unless they arrive damaged or are defective. We aim to process refunds within 5-7 business days after receiving the returned items. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or an error on our part. We appreciate your understanding and are committed to ensuring a pleasant shopping experience at Arvizu Art.

At Arvizu Art, we take immense pride in delivering premium-quality prints that capture the essence of the original artwork. Our prints are produced using high-resolution printing technology to ensure sharp, vibrant, and true-to-life colors. We use archival quality inks and museum-grade paper, which not only enhance the visual appeal but also ensure longevity, preventing fading over time. Each print undergoes a meticulous quality check to maintain the high standards our customers expect. Whether you're purchasing a print for personal enjoyment or as a gift, you can trust that Arvizu Art offers some of the finest prints available online. These are our specifications: • Paper thickness: 10.3 mil • Paper weight: 189 g/m² • Opacity: 94% • ISO brightness: 104% • Paper is sourced from Japan

At Arvizu Art, we strive to ensure complete customer satisfaction with all of our digital download products. Due to the nature of digital downloads, we cannot offer returns or refunds once the file has been downloaded. However, if you encounter any issues with your purchase, such as file corruption or incorrect files, please contact our customer support team immediately. We are committed to resolving any problems swiftly, either by providing a replacement file or by addressing the specific issue to ensure you have the best experience with our art products. Your satisfaction is our priority, and we are here to assist you with any concerns you might have.

At Arvizu Art, we ensure that all digital downloads of purchased artwork are of the highest quality. Each file comes in a resolution of 300 DPI (dots per inch), which is ideal for printing and ensuring the details of the artwork are preserved. This high-resolution format guarantees that the printed version of the artwork will be sharp, vibrant, and true to the original design. Additionally, all files are provided in a standard JPEG or PNG format to ensure compatibility with a wide range of printing services and devices.

At Arvizu Art, we understand the importance of flexibility and convenience for our customers. Therefore, our digital download files are provided in the most versatile and commonly used aspect ratios to accommodate various framing and display preferences. Specifically, our files are available in the following ratios: 1. 1:1 - Ideal for square frames and social media posts. 2. 4:5 - Perfect for traditional photo frames and small prints. 3. 3:4 - Suitable for standard frame sizes and digital screens. 4. 2:3 - Great for wide-format prints and panoramic views. 5. 4:3 - Suitable for standard frame sizes and digital screens. These aspect ratios ensure that our customers can easily print, frame, and display their purchased artwork in a variety of settings without compromising quality or aesthetics. For any specific size requests or further customization options, feel free to contact our customer service team. *Please refer to our Guide & Ratios page for further specifications.